Last updated: 12 Nov, 2026
1. Overview
Hum chahte hain ki aap hamari service se 100% satisfied ho. Lekin agar aap satisfied nahi ho, toh ye policy batati hai ki refund kab mil sakta hai.
2. Refund Eligible Cases
Refund in cases mein possible hai:
- Duplicate Payment — Agar aapne galti se 2 baar payment kiya
- Service Not Delivered — Payment ke 48 hours baad bhi plan activate nahi hua (aur aapne follow-up kiya)
- Technical Failure — Humari galti se service consistently fail ho rahi hai
- Wrong Plan — Agar aapne galat plan buy kiya aur turant report kiya (within 2 hours)
3. Non-Refundable Cases
Refund in cases mein nahi milega:
- Plan already use kar liya aur features satisfied hain
- Aapne Terms & Conditions violate kiye aur account suspend hua
- 30+ din se zyada time ho gaya payment ke baad
- Change of mind (agar service already activated hai)
- Third-party issues (WhatsApp policy changes, etc.)
4. Refund Request Process
Refund request karne ke liye:
- Payment ID ke saath WhatsApp pe contact karein
- Reason clearly batayein
- Relevant screenshots provide karein (agar applicable)
- Humari team 3 business days mein review karegi
- Agar approved, refund 5-7 business days mein process hoga
5. Refund Amount
Refund amount depend karta hai:
- Full Refund — Duplicate payments, wrong plan (within 2h), service failure
- Partial Refund — Case-by-case basis pe
- No Refund — Non-refundable cases ke liye
6. Refund Method
Refunds original payment method pe bheje jayenge (UPI, bank transfer, etc.). Time depends on payment method aur bank.
7. Contact for Refund
Refund request karne ke liye:
📱 WhatsApp: +916377032863
8. Disputes
Agar aap refund decision se satisfied nahi ho, toh aap contact page se escalate kar sakte hain. Hum har case ko fairly review karenge.